7 Steps to Ensure Software Adoption (A Software Adoption Manifesto)

Wouldn’t it be nice if you could just buy a new tool and not have to do anything else to have your team use it and produce dramatic improvement in performance? Unfortunately, members of the team are already busy and having them do anything different takes effort on their part and yours. Resistance within the organization- especially the user base- and poor management of the process are the two biggest reasons software implementations fail to produce their intended results.

However, the effort is well worth it as it can dramatically:

• Increase sales
• Improve predictability / forecast accuracy
• Enhance sales efficiency and effectiveness
• Drive team effectiveness

The following process helps people rapidly embrace the adoption of new tools and methods. Missing any of these steps slows progress and increases time and cost. Though this process largely sequential, some steps can occur in parallel.

1. CREATE URGENCY

• Identify user needs and how you help them do their job faster, easier , better
• Understand competing pressures area

Obstacles:

• Dismissing the approach because, “we tried it before and it didn’t work”
• Organizational arrogance
• Complacency due to lack of visible crisis, low performance standards and insufficient feedback perpetuates clinging to the status quo
• Thinking steps in this process can be skipped
• Not clarifying how the tool solves the problem and improves results

2. GATHER SPONSORSHIP

• Put together a leadership team with enough power to lead the change process
• Ensure the sponsorship group works together toward a common objective

Obstacles:

• Underestimating the challenges in engaging adoption and the importance of a strong, guiding coalition
• Trust issues among members of the sponsorship team
• Not addressing conflicting metrics, goals and agendas
• Cultural issues, including arrogance and the “not invented here” syndrome

3. DEVELOP A VISION AND STRATEGY

• Create a vision to guide the effort
• Develop strategies for achieving the vision
• Optional: establish a pilot group for testing and fine-tuning the approach
• Establish clear metrics and how / when they will be measured

Obstacles:

• Underestimating the importance of having  and selling a clear vision and reason for the change… and the role it plays in helping to direct, align and inspire action
• Failing to emphasize the value of individual and team learning for on-going success
• Cultural issues, i.e. taking short cuts or insufficient focus on any one initiative

4. COMMUNICATE THE OBJECTIVE

• Communicate the intended outcome and why you are excited about it
• Use every vehicle possible to constantly communicate
• Make sure sponsors and managers model the expected behavior

Obstacles:

• Not clarifying what each person needs to do, the support they will get and how performance will be measured
• Thinking you have communicated enough
• The sponsorship / management teams don’t examine their actions / “walk-the talk”
• Leadership loses enthusiasm for this project and moves on to the next new idea

5. ENSURE ACTION

• Have people use the new tools
• Remove obstacles that undermine adoption
• Encourage and reward risk-taking and nontraditional approaches
• Provide needed support and promote learning
• Monitor progress and act quickly to improve adoption

Obstacles:

• Allowing barriers and breakdowns to block use of new methods and tools
• Failure to examine existing systems and create new ones that support the vision and eliminate those that don’t
• Insufficient leadership engagement to generate broad based action
• Resistance to change and fear of undesirable consequences

6. PUBLICIZE SHORT-TERM WINS

• Measure performance and identify “wins”
• Engage management to enable success of the new approach
• Visibly recognize and reward people who achieved wins and made them possible

Obstacles:

• Failing to focus on short-term wins
• Lack of celebration, acknowledgement and rewards for those who achieve the wins
• Without feedback, the team assumes no progress has been made

7. BROADEN ADOPTION AND CHANGE

• Articulate the connections between new behaviors and organizational success
• Use increased credibility to change systems and procedures that don’t support the change
• Reinvigorate the process with new initiatives and change agents
• Hire, promote, and develop people / leaders who can implement the needed changes

Obstacles:

• Declaring victory too soon
• Not leveraging the progress already made to broaden adoption
• Failing to connect specific new behaviors and attitudes with improved performance
• Lacking the necessary leadership and management capabilities

You need this kind of process to ensure you get the results from new software tools that you are expecting!

This was informed by John Kotter’s Leading Change.

Seven Must-Dos; Planning for 2012

In order to get the most out of your territory and strategic accounts, you need to have a good plan that covers the 7 Key Steps:

1. Analyze your business/ territory/strategic account
2. Understand what drives customers to buy
3. Clarify your Strengths, Weaknesses, Opportunities and Threats (SWOT)
4. Determine your objectives
5. Develop strategies to accomplish your goals
6. Engage the resources you need
7. Create and work your plan

These articles explain how to do it:

How to Write a Sales Territory Plan

How to Write a Strategic Account Plan

They will enable you to make better use of your time and resources and produce better results, including:

• More Opportunities
• Shorter sales cycles
• Larger deal size
• Higher win rates

Good Selling!

Ron

Plan2Win Sales Nominated Software Productivity Tool of the Year

We are very excited that Plan2Win Software has been nominated for the Sales Productivity Tool of the Year award!

It is exciting to be considered with a group including:

• Salesforce.com’s Data.com (formerly Jigsaw)
• InsideView
• Xobni

Check it out at www.topsalesawards.com and, if you feel so inclined, please vote.

Thanks and Happy Holidays to you and yours!

Selecting the Right Software; Five Sources

Results are not where you need them to be. You know your approach can be improved. You decide you’ve got to do something about this.

You search the web and discover potential solutions to your problem.

You ask colleagues and post a question on your social media groups.

However, there are so many tools out there; it is hard to know which one will be best for you.

Don’t despair, there is help!

This help comes from five types of sources;

• Industry analysts
• Industry and technology sites and newsletters
• Platform and tool vendor sites
• Third party reviews
• User reviews, forums and social platforms

Industry analysts, such as Gartner, Forrester, IDC, etc. have long been helpful in analyzing and positioning product offerings by segment. They provide a very helpful big picture view and help you shape your thinking re what to look for in a tool in a category.

Industry and technology review sites and newsletters provide valuable perspective, including overview and in-depth product reviews. These include Techcrunch, Cnet, PC and software magazine sites and industry newsletters, such as the one from Sandhill.com.

Platform vendors often provide marketplaces of tools that run in on their platform by category. Two examples of this are CRM vendors (i.e. Salesforce.com’s AppExchange) and the Apple Store. This makes it easy to find tools that do what you’re looking for. Most of them also provide user ratings. Tool vendors themselves often provide product positioning and comparisons as well as testimonials and case studies.

Another very helpful resource is third-party reviews. There are sites that review software tools in specific categories and sum up each tool’s strengths and where they best fit. A good example of this is SmartSellingTools.com .

Finally, there are user reviews, forums and user perspectives posted on social sites. Naturally these are very helpful, provided the user’s perspective is representative of your needs. It is often hard to know the person’s perspective and what issues they were trying to resolve.

As you go through this process, these resources help you deepen your understanding of what is out there and what criteria will enable you to make the best selection and produce the results you need. They make it much easier to make a good decision in a world of increasing choices.

Sales & Marketing 2.0 Conference Take-Aways

As I reflect on the conference, I see that organizations need to:

1. Connect with buyers- respond quickly, engage them via video (live, on-line, in email).
2. Ensure sales and marketing align to identify, target and touch empowered buyers.
3. Engage users. Make it easy for the to get full value from the tool/method.
4. Identify and implement the critical few strategies and metrics that drive results.
5. Integrate in one place your tools and methods that drive results (i.e. your CRM).
   
6. Communicate across boundaries (internal functions, organizations).
   

In order to stay on top of these trends, I need to:

1. Use video more (prerecorded and live) because it brings back the person-to-person connection that is getting lost in today’s selling environment.
2. Build support connections  that are easy to generate (i.e. through networking, acquaintances) and expand my reach and impact- by being more active in LinkedIn, twitter… and facebook.
3. Participate in and help develop the value of online communities by delivering valuable content, asking questions that illuminate and sharing my experience.
4. Manage the conflicting priorities in a world that is moving at the “speed of thought.”

How to Write a Strategic Account Plan

How can you write a Plan to Penetrate and Grow a Strategic Account?

In order to gain the insights you need to create a winning plan, you must ask the right questions. Use this checklist as a guide. Use your plan in your strategic account reviews and to manage your account team.

1. Analyze your Target Account’s Business

Start with what is going on in your account’s business.

• What are the key trends in their industry?
• Who are their top prospects and customers?
• What are the top issues facing their customers?
• What are the critical trends in the geography?
• What is reflected in their financial reports and news about them?

2. Understand what is Driving the Account

You must understand their objectives and challenges.

• What are their strategic initiatives?
• What are the characteristics of their high-payoff customers/prospects?
• Are there verticals that they are winning in more than others? Why?
• What “pain” or business issues do they solve?
• What is their competitive position?
• What is their purchase history and decision-making process?

3. Clarify your Strengths, Weaknesses, Opportunities and Threats (SWOT)

Conduct a SWOT analysis that examines how you can help this account.

• What Strengths can they benefit from? For example, a unique business model or capabilities.
• Which Weaknesses do you need to respond to? This includes the strengths of competitive and alternative solutions.
• Which Opportunities in the marketplace will you take advantage of… and help them take advantage of? How do you uniquely meet their compelling needs?
• What Threats in your selling environment will you defend against? Consider competitive moves, changes in technology, industry and regulatory standards.

4. Determine your Selling Approach

Consolidate the above insights the critical strategies and actions necessary to succeed.

• How do you help them accomplish their strategic objectives?
• What is your unique selling (value) proposition?
• Based on your SWOT, what are the critical few strategies to win in the account?
• What type of opportunities will you concentrate on?
• How can you leverage your differentiators? (Sales approach can be a differentiator.)
• What is your strategy to leverage current successes?

5. Engage the Resources you Need

Enroll the people and gather the knowledge you need.

• Which internal resources have the skills/connections you need?
• Who inside the account can help you win?
• Are there external resources that can support you (partners, people “in the know”)?
• What additional product/industry information do you need? What sources can provide it?
• How could you improve your selling and account management skills?

6. Create and Work your Plan

Use your plan as a guide to proactively produce your intended results.

• What are the high-leverage actions?
• Which resources are needed for each task?
• What are the due dates and key milestones?
• Do you take action and update the plan on a regular basis?
• Are you engaging your management, internal and partner resources?

If you don’t plan your work, you can’t work your plan. Winging it is the best way to lose a big opportunity you could have won!

Good luck and Good Selling!

Dreamforce 2011 Takeaways

Takeaways

1. The Cloud is here to stay.

“The network is the computer” was Sun’s slogan of the 1980s- as Eric Schmidt, Google Chairman, reminded us. The underlying concept of cloud computing is not new. However, the exponential growth in technology and the fact that it meets real needs is propelling it forward.

2. The need for speed.

Even in the 90’s, Cisco could close its books in 2 days while other corporations of comparable size took weeks. Speed is a competitive necessity. You must use the appropriate technologies to accelerate your internal processes, respond to buyer expectations and delight customers.

3. Geography no longer matters.

We can communicate with anyone, anywhere, any time.

4. Technology is breaking down walls.

Prospects, customers, suppliers, partners and even competitors all participate in forums and social media; making access to information and opinions ubiquitous.

5. “The Web is being built around people” according to Tom Campos, Facebook CIO.

It used to be built around companies and web locations. Facebook has led the way and this has driven their success.

6. Business is becoming “social.”

Actually, man has always been a social animal, however, the technology has made it easier to communicate. The “social enterprise” is happening- as Salesforce’s Benioff asserts. Businesses need a way to collaborate in real time with people inside and outside their organization. Chatter now has group capabilities and can include people (i.e. customers, partners, suppliers) outside the organization. Will it be the “facebook of business?” Obviously, Linked In has the lead, however, will there be a collaboration between Chatter and Linked In?

Challenges

1. As we rush toward “social,” we need to maintain the right balance! For example, we must:

• Maintain some level of privacy in a world in which everything is becoming public.
• Preserve the ability and opportunity to connect face-to-face in the “social world.”
• Balance the need to act instantaneously with the importance of delivering the best work product and making considered decisions.
• Find a way to stay on top of all this information and not get overwhelmed. We need better filters for all information sources.

2. If we were to truly embrace the “social” mindset (i.e. “we are the world” – really!), could we help the US and the world to get out of our current morass?

Web collaboration certainly helped in the response to hurricane Katrina and has made a huge difference elsewhere in the world (i.e. Egypt, Tunisia, etc.). However, we must recognize it has its challenges; for example, where do you draw the line between enabling this vehicle of free speech and having it enable anti-social behavior- i.e. the riots in London?

My Sales 2.0 Conference Take-aways

Mobilize… Access whatever, wherever, whenever… easily and quickly.

Socialize… Create and use the network of everyone to connect, learn, accelerate.

Virtualize… Connect virtually produces five times more connections.

Visualize… Images… Video… Interact… Make it Real.

Crowd source… Be the facilitator… Leverage other people’s ideas.

Gamify… Make it fun, competitive… Engaging.

Listen… Observe… Participate… Learn… Improve.

Focus… Keep your eye on the critical few in the midst of information overload.

Execute… Have a good plan… Use the tools… Act Quickly… Win more!

Territory & Account Planning for the New Year

“Thanks for what you did last year… now, what have you done for me lately?” Does that sound familiar?

The beginning of the year means a new number to make. This is the time to reflect on the changes in your industry, geography, technology, product offering and competition. It is time for a new plan.

Regardless of how good and knowledgeable you are, a good plan will enable you to make better use of your time and resources and produce better results… as long as you implement it!

A successful approach includes:

An insightful plan

•         Understand the trends

•         Develop your strategy

•         Determine high leverage:

1. Customers to grow
2. Target prospects that fit “best customer profile”
3. Target prospects in high potential segments
4. Partners to work with

•         Do the math to determine the dollars, number of accounts, opportunities, etc. required

•         Focus on high leverage activities and relationships

•         Get input from management

Energized implementation

•         Act proactively- follow the plan

•         Have the plan readily available (i.e. in your Sales Force Automation system)

•         Review progress regularly

•         Fine tune

Will this help you sell more?

Creating and implementing a plan that focuses on high-potential accounts, opportunities, partners improves sales productivity. According to SiriusDecisions’ Research Brief “Productivity: More than just the Topline,” this provides:

•         More Opportunities

•         Shorter sales cycles

•         Larger deal size

•         Higher win rates

It also makes better use of time and resources!

This is the objective of Territory Plan Pro and Account Plan Pro.

Good luck in 2011.

Replay of Sales 2.0 Webinar

If you missed the AA-ISP Webinar last week entitled “Reduce your sales drag coefficient using Sales 2.0 tools”  You can see the replay here:

Free Webinar Replay

This is about an hour, but I think is well worth the time.  Besides myself the speakers had some great insights.